What is MyChart?
MyChart is a secure patient portal that lets you communicate with your care team, pay bills, view test results and more, in one secure place.
Is MyChart secure?
Yes, MyChart utilizes advanced security measures to protect your health information. Your data is accessible only through your unique username and password.
Can I access MyChart from my mobile device or phone?
Yes, MyChart has a mobile app available for download on iOS and Android devices. You can access your account and information from your smartphone or tablet.
However, if you want to use the MyChart, we recommend signing up with us to receive a text rather than downloading the app from the app store. The reason we recommend this is that some patients have had difficulty with the download and sign-up process. If you send your phone number and name to our Outreach and Enrollment Coordinator and indicate that you would like the app on your phone, she will send you a secure link that will take you directly to the correct account and make it easy for you to sign-up.
What information can I access through MyChart?
MyChart provides access to your test results, medications and refill requests, allergies, immunization records, upcoming appointments, and more. You can even pay an outstanding balance directly through this portal.
Can I message my doctor or care team through MyChart?
Yes! MyChart allows secure messaging between you and your care team. You can ask non-urgent medical questions and discuss concerns.
If I send a message to my care team, when can I expect a reply?
Response times may vary. During the week, you can expect a response within 48 hours and often sooner. If you have an emergency, call 911.
How do I request an appointment using MyChart?
You can request appointments through MyChart by selecting the “Appointments” section. Depending on your provider, you might be able to view available time slots and choose the one that fits your schedule.
Can I refill my prescriptions using MyChart?
You can request prescription refills through MyChart. Locate the “Prescriptions” section and follow the prompts to request a refill. Your provider will review the request before approving it.
What should I do if I forget my MyChart password?
If you forget your password, click on the “Forgot Password” link on the MyChart login page. You’ll be guided through the process of resetting your password.
Can I view my family members’ health information on MyChart?
Yes. It’s easy to link accounts. Just follow the instructions on the screen under “link accounts.”
Please note that this feature is easily available for minor children. If you have someone you care for that is elderly or is not your child, you might need to sign privacy paperwork and go through additional authorizations before you are able to gain access to their MyChart.
How do I update my personal information on MyChart?
Once logged in to MyChart, go to the “Preferences” section to update the information you would like to change.
Is there a fee for using MyChart?
No. MyChart is free to use for all Peoples Clinic patients.
Is MyChart available in other languages?
Currently, MyChart is available in English and Spanish. We expect other languages to be available in the future.
STILL HAVE QUESTIONS?
Contact Peoples Community Health Clinic Outreach & Enrollment Coordinator
Brooklynn Marquand
bmarquand@peoples-clinic.com
(319) 874-3350